FAQ
Frequently Asked Questions
Helpful information about products, ordering, shipping, returns, refunds, and customer support.
Who operates Pevqalo?
Pevqalo is operated by Shenzhen Youruike Technology Co., Ltd.
What does Pevqalo sell?
We offer office-organization products, desk accessories, reading supports, storage solutions, and office-comfort items.
What currency are prices shown in?
Unless otherwise stated on the storefront, product prices are shown in U.S. dollars (USD).
Can I ask about product dimensions before ordering?
Yes. Contact customer support with the exact product name and the question you would like clarified.
Do I need to measure my desk or workspace before buying?
Yes. We recommend checking available space carefully before purchasing larger or placement-specific items.
Can I change or cancel an order?
Contact us as soon as possible. Changes or cancellations depend on the order’s processing status.
How do I track my order?
If tracking is available, shipping updates are provided after dispatch. Contact us with your order number if you need help.
What if an item arrives damaged or incorrect?
Please contact us promptly with your order number and clear photographs so the issue can be reviewed.
How do I request a return?
Contact customer support before sending any item back. Approved return requests will receive return instructions and the correct destination.
How can I contact customer support?
You can contact us by email at service@pevqalo.com or by phone at +86 162 3579 6408 during service hours.