A clear process when something needs attention.
If you need to request a return or raise a concern about a delivered item, please contact us first so we can review the issue and provide the correct instructions.
Request First
Contact customer support before sending any product back.
Return Assessment
Eligibility may depend on the product, its condition, the reason for the request, and the order circumstances.
Approved Refunds
Approved refunds are processed through the applicable payment method used for the original order.
Starting a Return Request
Email customer support with your order number, the item involved, and the reason for the request. Photographs may be helpful or requested when relevant.
Product Condition
Return eligibility may depend on whether an item remains in appropriate condition and whether it shows signs of heavy use, damage, missing parts, missing packaging, or other changes affecting resale condition.
Damaged or Incorrect Items
If an item arrives damaged, incomplete, or different from what was ordered, please contact us promptly with your order number and supporting photographs so the issue can be reviewed.
Refunds
If a refund is approved, it will be processed using the applicable payment method for the original order. The time for funds to appear may depend on the payment provider or financial institution.
Cancellations
If you need to request a cancellation, please contact us as soon as possible. Cancellation cannot be guaranteed once processing or shipment has already begun.
Business Information
The registered business address is not automatically a return warehouse address. Please wait for return instructions from customer support before shipping any item back.